Privacy Policy

We only collect what we need to run the product. Nothing is sold to third parties.

• Account data. Your email address and a hashed password when you create a CricketX account. We use Firebase Authentication for this.
• Subscription state. Your current plan, billing cycle and renewal date, stored in Firebase Firestore. We never store your card details on our servers — Stripe handles every payment directly.
• Gameplay data. Inside the VR app, CricketX stores local training stats on your headset so you can review past sessions. Only summary data is ever synced to your account.
• Order data. If you buy a smart bat, we store your shipping address and order history so we can deliver the bat and handle any returns.
• Technical data. Standard web server logs (IP address, browser, timestamps) and app crash reports. Used to keep the site and app running.

Every use of your data falls into one of these buckets:

• Running the CricketX VR app and this website (authentication, subscription gating, order processing).
• Responding when you email support.
• Sending you service emails about your account — receipts, renewal reminders, subscription changes.
• Improving the product — anonymised usage metrics help us work out which features get used and which do not.
• Meeting our legal obligations (tax records, fraud prevention).

We do not run behavioural advertising. We do not sell your data. We do not share it with partners outside the list below.

CricketX uses a small set of vetted processors to run the service:

• Google Firebase — authentication, database, hosting, cloud functions. Data is stored inside Google's infrastructure under their security and privacy terms.
• Stripe — payment processing and recurring billing. Card data is handled directly by Stripe and never touches our servers.
• Meta (Quest Store) — if you buy the base game on the Meta Quest Store, Meta handles that purchase under Meta's own privacy terms.
• Shipping partners — when you order a smart bat, your shipping address is shared with the courier handling delivery and nothing more.

That is the complete list. If we ever add another processor, this page will be updated before they go live.

You have the right to:

• See what personal data we hold about you.
• Correct anything that is wrong.
• Delete your account and the personal data attached to it.
• Export a copy of your account data.
• Cancel your subscription at any time — you keep access until the end of the paid period.
• Unsubscribe from any marketing email. Service emails (receipts, renewal warnings) cannot be unsubscribed while your account is active.

Email CricketX@xrevstudio.com and we will handle the request within a reasonable timeframe — typically under 30 days.

This site uses a small number of first-party cookies and browser local-storage entries:

• Authentication session. Keeps you logged in across pages. Cleared on logout.
• Smart bat cart. Your current cart is stored in browser local storage only. No cart data is sent to our servers or synced across devices.
• Preference state. Things like the Pricing page's monthly / yearly toggle are remembered locally.

No third-party tracking cookies. No advertising pixels.